CUSTOMER SERVICE

Our customers compete in a global market in which only the efficient prevail, and rely on EMJ to deliver the right material exactly when needed for production. In an industry content to operate merely on a "best effort" basis, only EMJ offers an "On Time, Or Free" delivery guarantee. From top to bottom, everyone in our company is determined not to disappoint our customers. This distinguishes EMJ as a true partner for companies embracing "Lean Manufacturing" and other productivity improvement strategies. We are a recognized leader in the metals service center industry, with an excellent reputation for quality and service built over our 80 plus years of successful operation.

Our multi-million dollar, ongoing investments in technology and process controls have enabled us to set the standard for reliable, consistent customer service. We continue to add new equipment, refine our systems and expand our delivery capabilities to match the needs of our customer base.

EMJ recognizes that helping customers improve their "speed to market" is a vital role for a truly dedicated supplier. Providing value-added processing services can produce significant process improvements, and reduce many indirect costs that are part of our customers' manufacturing operations.

We are committed to creating additional value for our customers through our numerous value-added services. This remains a core component of our marketing strategy.

In an increasingly competitive world, EMJ provides our customers with services designed to produce "Total Cost Reduction" on raw materials. We do so by coordinating innovative inventory management strategies with our customers, which helps improve cash flow and better control production planning.

EMJ is a world-class supplier that can be counted on all the time, every time. Customer satisfaction defines who we are. In the words of our founder, "Only customers pay our wages."